Payment & Billing Options

Ways to Pay

Choose what works best for your life.

SmartHub App

Download SmartHub from your device's app store, log in to view your account and pay your bill at any time.

Auto Pay

Have your payment automatically drafted from your back account or credit/debit card. Set it up through the SmartHub app or through our automated line, 855-951-3596.

Online

Click here to make a payment at any time with your account number.

Phone

Pay securely by phone at 855-951-3596 and follow the prompts to make your payment 24/7.

Mail

Include your payment stub from your bill and mail your payment to our office at PO Box 137, Albion, IN 46701.

Fiserv

Pay your bill directly from your bank account through Fiserv. Contact your bank or credit union to learn if this is something they offer.

How would you like to view your bill?

Online

Download SmartHub and choose “Paperless Billing” under your settings. You can also sign up for notifications to be alerted when your monthly bill is available.

FAQs about SmartHub

Members can sign up for SmartHub via the login page. To create a new online account, click "Don't have an account? Register now." on the login page for SmartHub.

Residential members will need to have their account number on hand before starting this process.
Commercial members will need to have the Tax ID number for their business.

After clicking on the button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.

Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page. To create a new online account, click “Don't have an account? Register now.” on the login page for SmartHub.

Residential members will need to have their account number on hand before starting this process.
Commercial members will need to have the Tax ID number for their business.

After clicking on the button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Scammers have more and more opportunities to steal your personal information.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.