Artificial intelligence (AI) is becoming an increasingly popular tool for many industries and our daily lives. AI is a hot topic — sometimes exciting, sometimes a little scary. It has the potential to bring many opportunities and a few challenges to the electric utility sector. But machine learning takes time, and we’re still in the process of determining how AI can be utilized.
Many electric cooperatives are already exploring emerging technologies like AI, virtual reality (VR), and augmented reality (AR). Most of AI’s current applications are task-specific, like using chatbots to answer common questions from co-op members or analyzing data to better understand members’ needs.
Contrary to what Hollywood would have you believe, AI can’t think for itself. Its abilities depend on how it’s programmed, the quality of its training, and the data it receives. AI is essentially about learning from patterns and making decisions based on that input, not about having thoughts or opinions of its own.
Because AI interacts with both internal systems and external networks, cybersecurity is a top priority. As Noble REMC considers tools powered by AI and other technology, we will ensure our systems are safe from potential cyber threats. Strong digital defenses are essential to using any new technology safely.
As we examine emerging AI tools, our focus won’t be so much on the technology itself as on solving real problems. If AI can streamline a process, predict an issue, or improve service for our members, it’s worth considering. As the technology evolves, AI may be able to help our staff better manage the local grid or predict storm damage to deploy crews more efficiently.
Another exciting area is augmented and virtual realities. Many electric utilities are currently testing AR for training, giving lineworkers a hands-on experience to prepare for dangerous situations before facing them in real life. In the future, smart glasses may help crews instantly identify and troubleshoot equipment in the field.
Ultimately, AI, AR and VR can help utilities like Noble REMC better serve their communities, making energy more reliable, services faster and operations more efficient.
POSSIBLE AI CHALLENGES
The rapid growth of artificial intelligence (AI), particularly energy-intensive technologies like generative AI and large language models, presents several challenges for electric utilities. One of the biggest concerns is the dramatic increase in energy demand. AI relies heavily on data centers, which require massive amounts of electricity for operation. As these technologies expand, power consumption is expected to rise significantly.
This growing demand also strains our nation’s electric grid, especially in areas already experiencing high energy use or aging infrastructure.
While AI tools offer great potential for improving utility operations, these challenges highlight the growing tension between AI advancement and the grid’s long-term capability.